We are located in Riga, Latvia (EU).
[/accordion-item] [accordion-item title=”HOW MUCH DOES THE SHIPPING COST?”]To see how much shipping costs are, just place the items you want in your cart and start the checkout process. You’ll get to the shipping options before you have to enter payment details.
We will only charge what it costs us to pack and ship an item, we will not make any profit on shipping costs. We use DHL for all shipping. This will mean your delivery arrives promptly and is trackable. Also note that the items in the catalog have a weight multiplier applied to ensure the weight of the packaging is included in the final calculation. This is to ensure that an order will not be overweight for the shipping method chosen.
[/accordion-item] [accordion-item title=”DO YOU SHIP TO MY COUNTRY?”]Yes, we ship worldwide.
[/accordion-item] [accordion-item title=”DO I HAVE TO PAY IMPORT TAX/VAT?”]As a company, we are not responsible for any import tax or VAT outside EU.
Countries inside the EU do not need to pay import duties or VAT.
We had reports from our customers about VAT being applied to large orders coming into the United Kingdom and China. Please check your local regulations in advance to see if they will apply.
Shipping times varies, but you should receive your order within 14 days after shipping if you live in USA, Canada or Australia. If you live in Europe you should receive your order withing 7-10 days. Shipping times depend on what is the load of postal service and could be longer, for example, during the Holiday Season .
[/accordion-item] [accordion-item title=”HOW SOON WILL MY ORDER BE SHIPPED?”]We aim to ship your orders within 15 working days.
As most of our products are customizable and made to order, we ask for your patience and understanding if there are any delays.
Please note that sometimes production time can take up to 20 working days. This can happen during high-demand times, holidays, or unforeseen circumstances.
[/accordion-item] [accordion-item title=”WHAT IF I RECEIVE A DAMAGED ITEM?”]Contact us using our contact form on the website or email us to [email protected]
Include the following in the email:
- Your order number
- picture of the damages
- pictures of the box your order came in (if possible)
- additional notes (if needed)
If you are missing parts or items got damaged during assembly, contact us at [email protected] .
[/accordion-item] [accordion-item title=”I CAN’T LOG IN TO MY ACCOUNT”]Our website doesn’t use accounts. You will not be able to create or log in to an account.
[/accordion-item] [accordion-item title=”HOW DO I SUBMIT ENGRAVING FOR MY ORDER?”]You will receive an automated email for engraving submission.
Reply to the email with your design file and notes.
We keep some of the designs archived. Please contact us at [email protected] in advance to check if the design is available.
[/accordion-item] [accordion-item title=”I DON’T KNOW IF THE IMAGE I HAVE WORKS FOR ENGRAVING, WHAT CAN I DO?”]You can send us an email to [email protected], we will tell you if the file works or not.
[/accordion-item] [accordion-item title=”CAN YOU ADD TEXT TO THE ENGRAVING?”]Yes, any text can be added to engravings.
[/accordion-item] [accordion-item title=”WHAT FONT CAN I USE FOR MY TEXT ENGRAVING?”]Any font from www.dafont.com can be used.
[/accordion-item] [accordion-item title=”I ONLY WANT TEXT AS AN ENGRAVING?”]Send us the text you want engraved to [email protected]. Also include the desired font.
[/accordion-item] [accordion-item title=”CAN I HAVE A PREVIEW OF THE ENGRAVING?”]Yes, we can send it if needed.
[/accordion-item] [accordion-item title=”MY LED LIGHT GETS HOT WHEN IN USE”]It’s normal for the LED bar to get hot during use.
LED lights are designed to withstand temperatures of up to 80c (176f).
Allow several minutes for LED to cool down after use for safe handling.
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